Broadway Photo RipOff

[JAMESKARLMERRI]

I ordered a refurbished Fuji hybrid slr. No problem except no strap or lens cover. ok

Although advertised as free shipping there was an undisclosed $15 additional charge on my credit card bill. Their CS explained this was for 'shipping insurance'. They agreed to send me a free case and the missing strap in lieu of a credit. We'll see.... I will never order from them again!!!!!!;

[Frog]

Just sorry you didn't find this thread first.

[amusia]

Hi Everyone, I just want to chime in on this Broadway Photo forum. They had the best price on a Canon S31S a year or two ago, so I called them - couldn't order online. The person who answered the phone told me I'd get this and that with the camera, so I ordered one. He sold me a few lenses (wide-angle and zoom) along with it for another hundred dollars. Then it came, but not everything was included in the box. So I called to complain, and the person who answered the phone this time said the other guy would never have said what he had said. He told me "You know, we record all these calls, so I can hear exactly what was said!" I replied, "That's great! You can listen to our conversation, and you'll see I'm telling the truth!" He replied, "I haven't got time for all that ****!" I got the feeling they were forbidden to ever give back money. So he offered to give me not only what the other guy had forgotten to pack, but a 3-year warrantee, free. I accepted (and there was no alternative). I do hope the Attorney General puts them down. Bad dog.

[Frog]

Thank you for the report! The more we get, the more likely others will find this thread before they make the blunder.

[richkohm]

CAN'T TEACH AN OLD DOG A NEW TRICK
This is what I thought after asking Broadway Photo to cancel an order that I placed today. The salesperson asked why I wanted to cancel and I said it was after reading all of the reviews on the web. He said, "Those days of bait and switch and trying to rip their customers off is all in the past. They are under new management now and that I should read all of the great reviews at resellerratings.com." He said this after he charged me over $200 for shipping and insurance. Nothing could be further from the truth. They have just found new methods to do the same thing. When I asked to cancel, I was told that I would receive an email in one hour to verify my request. Now you know with their reputation, that is not going to happen anytime soon. This was another one of those moments that you say to yourself, "What the hell was I thinking?"

[Frog]

Being the cynic that I am, I suspect they've decided to have pay people to write reviews.

[Grandpaw]

richkohm, Thanks for adding your experience to our long line of comments on Broadway. With nearly 177,000 times this post has been viewed over the last four years this thread gets read around 3500 times a month. Broadway has built a reputation with the members here for being the NUMBER ONE site to stay away from. Because of the tremendously bad reputation they have built up over the years they have started going under many other names to get around the bad publicity they have built up.

I have a sticky post, which means it stays at the top of the page so it comes up each time you come to this forum , that has a list of Recommended Sites and Sites to Avoid. I read everything written in "Camera Dealer Feedback forum " and update these lists as needed. There are sites being added and taken away every day on the Internet so my lists will never be complete but I do check out each and every site on each list and keep it as up to date as possible. Thanks for coming by and adding your comments and you may want to check out my lists here, Jeff

http://forums.photographyreview.com/...ad.php?t=37380

[unhappytourist]

I don't know if anyone can help me here. I went to NYC in October. I bought a batter charger from this store and the man said that he would charge me $19 for it. I get my credit card statement and I was charged over 140. Does anyone have an advice as to who I should contact or report them to? I called the man, and he said that he never quoted me 19, and that I must have misunderstood him. Or is this a case of buyer beware and I have learned my lesson??

[Frog]

You didn't get the reciept?
Will charge?
Talk to your credit card company.
Didn't know they had a store you could go in.

[unhappytourist]

I did, but they said they only would charge me 19, and I guess I misunderstood what he was saying. I wouldn't buy a charger for htat much, I would probably just have bought a new camera. Ugh. It seems as though it is a case of me knowing better next time. They do have a store it is in times square. Would you suggest the Better Business Bureau or the attorney gen?

[Frog]

If you have the receipt, show it to your credit card company.