Poor product quality and customer service

[Giass]

I purchased my second steam iron from Philips after my first one broken down after the warranty expired, oh was that a mistake. The second steam iron I purchased was faulty after first use, it leaked water and did not iron the clothes (RRP $750). I unfortunately was diagnosed with cancer and when I contacted Philips after my treatment which was 10 months later and I agreed to have the iron returned for assessment so that i could receive a replacement. The iron was repaired, most major parts were replaced. I refused to picked up the faulty iron.

I was in contact with philips via messenger and after constant back and forth with messages I was then informed and directed to go back to the ‘Australia’ site of which actually isn’t Australian customer services at all but overseas call centres!
We are in May now and since returning to work I have had to borrow an iron since Jan.

[Azamakix]

Hello. I want to inform you that I bought a Philips TV back in 2020 from ao.com. The TV light went out last month. After carefully reading the Philips reviews here https://philips.pissedconsumer.com/review.html , I contacted the customer service via whatsapp and they responded quickly and friendly and solved my problem within a few days. They did their best to help me. Philips was very helpful in arranging the delivery and repair of my TV. They have great service.