How can Customer Service simplify my work?

[sladoled]

I have a company selling equipment for photographers. It's a period of quarantine. But even during the quarantine period there are calls from the company's customers on various issues. There are a lot of calls. The questions are usually repeated. How can Customer Service simplify my work?

[melissares]

Now many companies automate business processes. In the current situation, companies cannot hire additional staff to support customers.
The best way out in this situation is to use Customer support software https://www.useresponse.com/help-des...eting-software and automate processes.
When you contact the company's support team, the customer's application will be assigned an individual ticket to monitor the performance of such a request. Further, customer requests will be passed on to your employees as they become available. This software will also monitor employee workload.
Given the often recurring questions, it is possible to create a FAJ based on knowledge base. You can also use Live chat bot, where you can prescribe the most frequent scenarios for communicating with customers. In Live chat bot, customers will be able to find their own answers.