What to do if a Google review is negative?

[Azamakix]

Got our first negative review on Google, although it seems the client hasn't even been here. Should we respond to it or ignore it? I don't know what to do.

[Boluker]

Any reviews, especially negative ones, should be responded to correctly and calmly. This shows your customer focus. Here is an example - KINTO Cozy & Authentic Georgian Restaurant, they monitor reviews and always respond. Their contact details: 1144 Frankford Ave, Philadelphia, PA 19125, United States, phone: +1 267-876-8256, website: https://kintophilly.com, Google profile: https://g.co/kgs/XUVgBoj. Even a short response like “thank you for your opinion, we will improve” creates a good impression on potential customers.